tag:status.joomag.com,2005:/historyJoomag, Inc. Status - Incident History2024-03-27T19:51:29-07:00Joomag, Inc.tag:status.joomag.com,2005:Incident/188581742023-10-24T20:01:14-07:002023-10-31T06:35:47-07:00Maintenance at our data center<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:34</var> PDT</small><br><strong>Scheduled</strong> - Our data center will be undergoing scheduled network maintenance. This is a routine procedure aimed at enhancing the performance and reliability of our services.<br /><br />Impact on Services<br />During the maintenance period, users may experience delays or temporary unavailability in actions such as creating publications from PDFs, sending email campaigns, and executing other background jobs. These interruptions are necessary to implement upgrades and improvements effectively.<br /><br />Reader Experience<br />We anticipate that the reader experience will remain unaffected. All publications will be accessible, ensuring that readers can engage with content seamlessly.</p>tag:status.joomag.com,2005:Incident/180840132023-08-10T20:00:14-07:002023-08-10T20:00:14-07:00Maintenance at our data center<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>03:39</var> PDT</small><br><strong>Scheduled</strong> - We will be performing routine updates to our data center's networking equipment. Although we anticipate no disruptions, we appreciate your understanding and patience during this period.</p>tag:status.joomag.com,2005:Incident/173398822023-06-06T20:00:06-07:002023-06-06T20:00:06-07:00Maintenance at our data center<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>04:11</var> PDT</small><br><strong>Scheduled</strong> - Our hosting provider has informed us that they are going to conduct a scheduled maintenance starting at Tuesday 6th of June 2023 at 22:00 UTC until Wednesday 7th of June 2023 at 03:00 UTC.<br /><br />During this maintenance window, our dashboard will be temporarily unavailable. However, we expect the rest of the system to remain operational, and all other functionalities will be accessible as usual. This maintenance is necessary to implement important updates and improvements to our infrastructure.<br /><br />We apologize for any inconvenience caused by the unavailability of the dashboard during the maintenance period. Our team will work diligently to minimize the downtime and ensure a smooth transition back to full functionality.</p>tag:status.joomag.com,2005:Incident/161463802023-02-14T23:30:00-08:002023-02-15T01:20:47-08:00Issues with one of storage servers.<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Resolved</strong> - We had issues with one of our storage servers. This caused a major outage across our platform. The issue is currently resolved and we're working on solutions to mitigate such situations in the future.</p>tag:status.joomag.com,2005:Incident/124984642022-10-22T11:10:39-07:002022-10-22T11:10:39-07:00Major outage on Joomag Mailing<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Resolved</strong> - The issue is resolved. We're monitoring the system</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>09:24</var> PDT</small><br><strong>Investigating</strong> - We're having a major outage on Joomag Mailing. We're investigating the issue.</p>tag:status.joomag.com,2005:Incident/98271622022-04-21T09:28:22-07:002022-04-21T09:28:22-07:00Issues with Joomag Mailing Services<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Resolved</strong> - The issue is resolved</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>05:08</var> PDT</small><br><strong>Investigating</strong> - We're experiencing issues with our mailing services. We're doing our best to restore the functionality. This message will be updated as soon as there is news.</p>tag:status.joomag.com,2005:Incident/89270252021-12-27T11:00:44-08:002021-12-27T11:00:44-08:00Data Center Maintenance<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>02:43</var> PST</small><br><strong>Scheduled</strong> - Our hosting provider has informed us that they're going to conduct maintenance on the data center that hosts our servers. During the maintenance window we expect to have no downtime. However some minor instances of outage are possible. We're working with our hosting provider to estimate the scale of possible impact and steps to make this as seamless for Joomag users as possible.</p>tag:status.joomag.com,2005:Incident/88516442021-12-15T01:13:31-08:002021-12-15T01:13:31-08:00Issues with deployment of a new version<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>01:13</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>01:03</var> PST</small><br><strong>Identified</strong> - During a deployment of a new version an error has occurred which caused some functionality in Joomag to become unavailable.<br />The issue has been identified and a fix is being deployed. Impacted services are expected to be available in mere minutes.</p>tag:status.joomag.com,2005:Incident/81768242021-10-07T08:33:51-07:002021-10-07T08:33:51-07:00Minor outage on publishing cloud<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Monitoring</strong> - A fix has been deployed. We're monitoring the system.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:24</var> PDT</small><br><strong>Identified</strong> - We're facing some technical issues with our Publishing Cloud. Logging in to dashboard might be failing in some cases. The reason is identified and a fix is being deployed</p>tag:status.joomag.com,2005:Incident/71458302021-06-02T04:00:55-07:002021-06-02T04:00:55-07:00Release v5.1.9 - Mailing system upgrade<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:53</var> PDT</small><br><strong>Scheduled</strong> - We're going to roll out a major update to our mailing system. During the deployment a some features in mailing section are expected to have degraded performance.</p>tag:status.joomag.com,2005:Incident/66215782021-03-27T03:47:24-07:002021-03-27T03:47:24-07:00Database cluster upgrade<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>03:47</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:29</var> PDT</small><br><strong>Scheduled</strong> - We're going to upgrade our database cluster to newer technology. During the maintenance window no impact to uptime is predicted.<br />Some features like creating publications from PDFs might take longer than usual to process.</p>tag:status.joomag.com,2005:Incident/51536622020-09-22T14:44:14-07:002020-09-22T14:44:14-07:00Packet loss in data center network<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:44</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:43</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:39</var> PDT</small><br><strong>Monitoring</strong> - There is packet loss in our datacenter that is causing some features on our platform to malfunction. <br />A patch has been implemented and we're monitoring the system to make sure everything is back operational. <br />In the meanwhile we're working with the datacenter network team to resolve the issue.</p>tag:status.joomag.com,2005:Incident/51252552020-09-19T02:01:04-07:002020-09-19T02:01:04-07:00Release v5.1.1<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:25</var> PDT</small><br><strong>Scheduled</strong> - We'll be rolling out some new features and doing maintenance on our database cluster. All systems are expected to be operational. For some users degraded performance is possible.</p>tag:status.joomag.com,2005:Incident/47318522020-07-29T07:30:36-07:002020-07-29T07:30:36-07:00Internal network issues in datacenter<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>07:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>03:35</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>02:23</var> PDT</small><br><strong>Identified</strong> - We're having packet loss in our data center network. We're doing our best to shift the network traffic to more reliable routes</p>tag:status.joomag.com,2005:Incident/32809002019-12-03T08:35:48-08:002019-12-03T08:46:32-08:00Outage at Data Center<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>07:12</var> PST</small><br><strong>Identified</strong> - There has been outage at our datacenter. Their engineers are working on the resolution of the issue</p>tag:status.joomag.com,2005:Incident/30807412019-10-09T01:45:20-07:002019-10-10T05:16:23-07:00Network issues<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>01:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>23:15</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:50</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:11</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:38</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing network issues, our team is working on identifying and fixing those.</p>tag:status.joomag.com,2005:Incident/29939632019-09-17T04:00:42-07:002019-09-17T04:00:42-07:00Data Center Maintenance<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:33</var> PDT</small><br><strong>Scheduled</strong> - Our hosting provider is going to conduct maintenance on the data center that hosts our servers. During the maintenance window Joomag Dashboard will be unavailable. We expect to have no downtime for readers.</p>tag:status.joomag.com,2005:Incident/29623952019-09-10T04:00:31-07:002019-09-10T04:00:31-07:00Data Center Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>03:38</var> PDT</small><br><strong>Scheduled</strong> - Our hosting provider is going to conduct maintenance on the data center that hosts our servers. During the maintenance window Joomag Dashboard will be unavailable. We expect to have no downtime for readers.</p>tag:status.joomag.com,2005:Incident/26900462019-07-11T03:50:00-07:002019-07-11T03:50:00-07:00Degraded performance on all systems<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>03:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>03:48</var> PDT</small><br><strong>Identified</strong> - We're experiencing partial outage due to recent changes and a high volume of traffic.</p>tag:status.joomag.com,2005:Incident/26851142019-07-11T00:44:37-07:002019-07-11T00:44:37-07:00Database Maintenace<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>00:44</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>00:26</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>00:14</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>08:04</var> PDT</small><br><strong>Scheduled</strong> - We're planning to make changes to our database cluster configuration that should increase performance. The changes require a full cluster restart so this is going to result in a downtime of from a few seconds to a couple of minutes.</p>tag:status.joomag.com,2005:Incident/25667232019-06-18T01:40:19-07:002019-06-18T01:40:19-07:00Partial outage on Converter and CRM Mailing<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>01:40</var> PDT</small><br><strong>Resolved</strong> - The issue was caused by overload on one of our backend servers. The issue is resolved and all systems are back online and operational.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>00:48</var> PDT</small><br><strong>Investigating</strong> - We're currently experiencing degraded performance on PDF converter and CRM Mailing services. The issue is being investigated.</p>tag:status.joomag.com,2005:Incident/25080342019-06-07T03:28:13-07:002019-06-07T03:28:56-07:00Unscheduled Network Maintenance<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>03:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>03:27</var> PDT</small><br><strong>Monitoring</strong> - Due to unscheduled maintenance at one of our data-centers, we had temporary network problems which caused partial downtime on most of our services.<br />The incident took place starting 5:18PM to 7:38PM PDT.<br />Currently all our services are running normally.</p>tag:status.joomag.com,2005:Incident/19404192018-09-30T04:35:12-07:002018-09-30T04:45:25-07:00Degraded performance on Joomag for Readers<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>04:35</var> PDT</small><br><strong>Resolved</strong> - For about 10 minutes starting at 4:25AM PDT to 4:35AM PDT one of our file servers was unresponsive resulting in some pages not being loaded. The issue has been identified and fixed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>04:25</var> PDT</small><br><strong>Investigating</strong> - Some pages are not being loaded properly</p>tag:status.joomag.com,2005:Incident/18491602018-08-16T00:10:54-07:002018-08-16T00:10:54-07:00Network maintenance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>00:10</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>03:34</var> PDT</small><br><strong>Scheduled</strong> - Our CDN provider - Cloudflare is going to push updates on their network nodes to add new protections against BGP route leaks. For a short period of time during the change window some Joomag visitors will be routed to a different data centre than usual while the internet routing table is updated with our changes. We expect the disruption to be less than a minute. Most end users should experience no noticeable impact to their browsing experience.</p>tag:status.joomag.com,2005:Incident/18232732018-07-20T14:22:47-07:002018-07-20T14:22:47-07:00Issues with PDF conversion server<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Resolved</strong> - The issue is resolved. All systems are back to operational state.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:35</var> PDT</small><br><strong>Investigating</strong> - We're experiencing issues with one of the servers responsible for PDF file conversion. The issue is being investigated.</p>